Service & Returns

Please fill out this form and enclose it to your service/return order. This ensures correct and timely processing of your request.

This form is used for:

Recalibration services
Repair of any VPInstruments product
Inspection or verification request
Service subscription programs
Return of exchange/demo/rental equipment

Do you want to learn more about our service programs. Check our brochure here.
For Exchange Service, we refer to our terms and conditions here.

If you would like to have technical advice or have other inquiries, before sending back your instrument for service, please get in touch with our support engineer at: support@vpinstruments.com or call +31 152131580. We would like to help you better!

Important notice: Temporary service disruption due to relocation

We’re excited to share that we’ll be moving to a new location! During our relocation period, from December 20, 2024, to January 31, 2025, our usual speed and service may be affected. To ensure you receive the high-quality service you expect from us, we encourage you to submit any service orders by early December or wait until February 2025.

We apologize for any inconvenience this may cause and appreciate your understanding and patience during this transition.

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Contact & Invoice address
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Contact person*
Email*
Phone*
Address*
Street Address City ZIP / Postal Code Country
Tax ID / VAT number
Shipping address differs
- Shipping address differs from invoice address
Shipping address
Company name*
Contact person*
Email*
Phone*
Address*
Street Address City ZIP / Postal Code Country
Order reference (customer)
Authorised P.O. number:*

Fill in your PO number for the required service to get the fastest turnaround time.
Detailed information

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Remarks
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Preparation and shipping

1. Put the RMA number clearly visible on the inside and outside of your package.

2. Do Not ship any items to VPInstruments without prior approval and a Valid RMA # and form. RMA numbers will be valid for 30 days after issued date.

3. Sender is responsible for proper packaging to prevent transit damage. Make sure to properly clean and package your units including protecting the sensor

tip from damage as well as for insurance value.

4. All returns are to be shipped PREPAID by the sender. In case additional cost will be charged to VPInstruments these costs will be invoiced to the sender.

The declared value should be reasonable compared to the actual value of the product.

Remarks

1. RMA requests with missing or incorrect serial number(s) may result in a delayed process or a rejection of request.

2. Any model discrepancy for received items may result in a delayed processing time. Products received with no RMA number may delay processing or may

result in refusal. VPInstruments will not be responsible for items received without proper information.

3. If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received.

4. Damage caused by misapplication or external events, such as impact, transport, flood or fire are not covered.

5. If used with any other Gases than Compressed Air, make sure to decontaminate, clean and all shipments must conform to with the "Right to Know Act"

and applicable transportation regulations, 4. 4. 4. Shipments containing hazardous substances will be rejected.

6. Our general terms and conditions of sale apply.

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Service & Returns

Contact & Invoice address

Shipping address

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Detailed information

Remarks

Preparation and shipping

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